Contractor Network - National Recruitment & Onboarding Manager - 40 hours per week
At CET we are excited to be recruiting and increasing the talent in our Contractor Network Team
Working for CET is many things – exciting, challenging and rewarding - but it’s never dull. You will work with a diverse mix of people in a buzzing atmosphere and be part of a welcoming, inclusive community.
CET are a leading Claims Assistance business within the UK partnering with some of the largest insurers and underwriters to provide first class customer journeys. The customer journey consists of answering a home emergency call via the CET call centre, validating and deployment of the claim via a market leading technology platform to a nationwide network of contractors.
The business answers over one million phone calls a year and completes circa 150,000 jobs within customer homes.
Applications are invited from the UK Mainland only
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The Role - support the positioning of CET as the Company of choice for the very best UK Home Emergency Contractors by taking full accountability and ownership for establishing and delivering the business’s contractor network recruitment strategy.
Utilising data and MI to determine business requirements and working closely with the Regional Service Managers to ensure we have robust and effective Network coverage across all trades, at all times.
Responsible for designing, creating and delivering effective multi-channel onboarding training content to support both new and existing network contractors to ensure they have the right tools and skills to deliver on the required SLA’s / KPI’s.
Location - will be predominantly home based but you will be required to attend specific meetings on site at our office in Walsall and spend time in the field meeting new and existing members of our Contractor Network - this could be any location in the UK and NI.
Salary- Competitive package with basic salary up to £50K (depending on on skills and experience) plus car allowance and eligibility to participate in a management discretionary annual bonus scheme
Days/Hours of Working - Monday to Friday (40 hours per week)
Annual Leave Entitlements - 25 days plus bank holidays
Key Responsibilities:
- Provide weekly and monthly updates on performance against strategy.
- Full accountability for establishing and implementing a robust quarterly recruitment strategy.
- Delivering the network growth targets in line with demand and which delivers on client requirements and contractual SLA’s.
- Seeking out and engaging with 3rd party Contractors to sell benefits of network membership.
- Establishing new and effective recruitment methods and channels.
- Building external relationships that support recruitment strategy delivery.
- Ensuring we have in place seamless onboarding processes that minimise recruitment churn.
- Ability to design and implement industry leading training content and delivery channels.
- Ensuring our onboarding and training is delivered via channels best suited to the Contractor.
- Providing hyper care support to new Contractor’s post onboarding.
Qualifications and Educational Requirements
- Educated to degree level.
- Related training and or recruitment qualifications (Desirable).
- Technical / Qualified trade background i.e. Heating, Electrical, Plumbing, Drainage (Desirable)
- Intermediate / Advanced Microsoft Office.
Essential Skills
- Full UK driving licence
- Able to build a strong professional network of support both internally & externally.
- Experience of working within the Insurance and/or Recruitment Industry (Desirable)
- Experience working within a Contractor or Network based business (Desirable)
- Experience in designing and delivering people, process, and system training.
- Ability to gather and interpret data to drive applicable recommendations.
- Ability to create and deliver meaningful and quality presentation material.
- Driven, determined and tenacious with good attention to detail.
- Strength to drive cultural change and strong influencing skills.
We all have different skills here at CET and that’s what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future
CET is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments or flexible working options required during the application and assessment process, and upon joining us
- Department
- Contractor Network Management
- Remote status
- Fully Remote
Employee Benefits
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🏠We offer both remote and hybrid working arrangements which will be role dependant. We are great believers in our people and we are commited to providing a positive working environment. We offer a generous package as standard to all of our employees
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💷 Competitive Salary
CET is committed to being a Real Living Wage employer
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🏝️ Holiday Allowance
Plus 1 service day applied for each completed year of service after 12 months, up to 3-5 days maximum
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👀 Free Eye Tests
Plus money towards single vision glasses with Specsavers -
👫 Refer a Friend Scheme
£250 for referring a friend or family member to work for CET - £250 for referrer and also £250 for employee after successfully completing 6 months employment -
👪 Enhanced Family Friendly Leave Packages
Maternity - 12 weeks full pay if employees has 1 years’ service at the date the baby is born Paternity - 2 weeks full pay if baby is born after 1 years’ service -
🎉 Perkbox (Reward and Recognition Platform)
Offers exclusive discounts and cashback and Employee Assistance Programme -
👨⚕️👩⚕️BUPA Wellbeing Cash Plan and EAP
Provides cash back on a range of medical expenses as well as their EAP and On-line Health Check – completely free to employees at level 1 as the company pays the fees and associated tax on their behalf – includes up to 4 child dependants free of charge. The EAP also offers six sessions of counselling.
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🌻 Free Group Life Assurance cover
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🎁 Workplace Pension Scheme
Scottish widows -
💕Loyalty and Dedication Awards
After 5 years’ service -
💚 Mental Health First Aid support
We have trained Mental Health First Aid Ambassadors and Mental Health Champions, giving you the support you need when you need it -
Flexible Working
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Discretionary Monthly/Annual bonus schemes
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Funded Qualifications
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Employee of the Month/'Year Awards
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Annual Salary Reviews
About CET Careers
When it comes down to service, process and people; CET is the partner of choice. Our hallmark characteristics are quality, reliability and outstanding service.
Our highly skilled 250 employees are always prepared to go the extra mile to deliver excellence; it’s a cultural thing. As a result, we offer an unrivalled nationwide service you can trust; delivered by some of the most experienced professionals and technical staff in the business.
Ever since we were first established, back in 1988, we have been developing our systems and services to meet the changing needs of our clients.
Contractor Network - National Recruitment & Onboarding Manager - 40 hours per week
At CET we are excited to be recruiting and increasing the talent in our Contractor Network Team
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