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CET Careers career site
Department

Quality and Audit Team

Connect

The Quality and Audit Team are responsible for reviewing and assessing the quality of the calls made by our frontline agents through the use of a call recording system. Members of this department are responsible for identifying and suggesting improvements for existing systems and processes regarding how we can boost customer experience by driving quality and efficiency. 

Employee Benefits

  • 🏠We offer both remote and hybrid working arrangements which will be role dependant. We are great believers in our people and we are commited to providing a positive working environment. We offer a generous package as standard to all of our employees


  • 💷 Competitive Salary

    CET is committed to being a Real Living Wage employer

  • 🏝️ Holiday Allowance

    Plus 1 service day applied for each completed year of service after 12 months, up to 3-5 days maximum

  • 👀 Free Eye Tests

    Plus money towards single vision glasses with Specsavers

  • 👫 Refer a Friend Scheme

    £250 for referring a friend or family member to work for CET - £250 for referrer and also £250 for employee after successfully completing 6 months employment

  • 👪 Enhanced Family Friendly Leave Packages

    Maternity - 12 weeks full pay if employees has 1 years’ service at the date the baby is born Paternity - 2 weeks full pay if baby is born after 1 years’ service

  • 🎉 Perkbox (Reward and Recognition Platform)

    Offers exclusive discounts and cashback and Employee Assistance Programme

  • 👨‍⚕️👩‍⚕️BUPA Wellbeing Cash Plan and EAP

    Provides cash back on a range of medical expenses as well as their EAP and On-line Health Check – completely free to employees at level 1 as the company pays the fees and associated tax on their behalf – includes up to 4 child dependants free of charge. The EAP also offers six sessions of counselling. 

  • 🌻 Free Group Life Assurance cover

  • 🎁 Workplace Pension Scheme

    Scottish widows

  • 💕Loyalty and Dedication Awards

    After 5 years’ service

  • 💚 Mental Health First Aid support

    We have trained Mental Health First Aid Ambassadors and Mental Health Champions, giving you the support you need when you need it

  • Flexible Working

  • Discretionary Monthly/Annual bonus schemes

  • Funded Qualifications

  • Employee of the Month/'Year Awards

  • Annual Salary Reviews

About CET Careers

When it comes down to service, process and people; CET is the partner of choice. Our hallmark characteristics are quality, reliability and outstanding service.

Our highly skilled 250 employees are always prepared to go the extra mile to deliver excellence; it’s a cultural thing. As a result, we offer an unrivalled nationwide service you can trust; delivered by some of the most experienced professionals and technical staff in the business.

Ever since we were first established, back in 1988, we have been developing our systems and services to meet the changing needs of our clients.

Founded in 1988

Already working at CET Careers?

Let’s recruit together and find your next colleague.

@cet-uk.com